Thank you for your purchase from StainlessNC. Your stainless steel countertops will be wrapped in a protective covering and professionally crated for shipment via UPS or Motor Freight Line.
Large items will only be shipped via freight shipping carrier.
LIFT GATE CHARGES WILL APPLY TO ALL DELIVERIES NOT HAVING A LOADING DOCK!
Prior to your shipment being picked up by the freight company, we will email your bill of lading and delivery information.
When your items arrive at the freight terminal nearest your location, the freight carrier will call to schedule delivery. Freight shipments are delivered to the customer’s curb. The freight company is not responsible for unloading. The Driver WILL NOT assist you and we recommend for you to have adequate personnel available to assist with unloading.
INSPECT ALL COUNTERTOPS FOR ANY DAMAGE AT THE TIME OF DELIVERY!
It’s crucial that you immediately inspect all items at the time of delivery, before signing the delivery ticket.
If you observe defects or damage, do not accept delivery. Write “DELIVERY REFUSED, PRODUCTS DAMAGED” on the delivery receipt and immediately call us at 1-800-532-1058. We will work promptly to arrange for production and shipment of a replacement.
- If you notice minor damage, write “CONTENTS DAMAGED” on the delivery receipt before you sign it. It is not necessary to describe the damage.
- Should you refuse delivery for any other reason it will render you ineligible for a return credit and liable for re-delivery charges.
If you accept merchandise and later discover damage, you will need to file a concealed damage claim within 24 hours of receipt of the goods. Contact us immediately at 1-800-532-1058 for help. You will need to crate the merchandise in its original packing material for inspection, pick up and return.
If a freight bill is signed as received in good condition, most freight line insurers will not honor a concealed damage claim.
A decision whether to award compensation for a concealed damage claim is up to the freight insurer and any such award may not cover the full cost of replacement.
Cancellation and Return Policy: Once an order has been placed it cannot be canceled or changed for any reason. Special Orders that are custom made, i.e. uniquely altered, shaped, sized, or otherwise designed to accommodate the requirements of a particular order (including all stainless steel countertops and sinks) are non-returnable and its purchase price cannot be refunded unless damaged beyond repair prior to delivery.